SEICA is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
SEICA is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, you can contact us at seif.kamel@seica.co.uk.
2. Information We Collect
We may collect and process the following personal data:
- Contact form submissions: name, email address, phone number, subject, and message content
- Technical data: IP address, browser type and version, time zone setting, operating system, and platform
- Usage data: information about how you use our website, including pages visited and navigation paths
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries submitted through our contact form
- To provide information about our electrical and EICA design engineering services
- To improve our website and user experience
- To comply with legal obligations
The legal basis for processing your data is your consent (when you submit a contact form) and our legitimate business interests (website improvement and analytics).
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months unless a longer retention period is required by law or for ongoing business correspondence.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Service providers: trusted third-party services that assist us in operating our website and conducting our business (e.g., hosting providers), subject to appropriate data processing agreements
- Legal requirements: where we are required to do so by law, regulation, or legal process
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the UK GDPR, you have the following rights:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data (subject to certain conditions)
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: request transfer of your data in a structured, machine-readable format
- Right to object: object to the processing of your data for specific purposes
- Right to withdraw consent: withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at seif.kamel@seica.co.uk. We will respond to your request within one month.
8. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Complaints
If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Visit ico.org.uk for more information.